Help Desk Services

Welcome to the SDCCD IT Help Desk. The IT Help Desk staff provides immediate technical assistance during business hours. If the issue or question cannot be resolved or answered quickly, we will open a case with an assigned number and refer it to the appropriate on-site staff for follow up.

To contact the IT Help Desk email - ithelp@sdccd.edu

Phone - ext. 7000 or (619-388-7000)

IT Help Desk Hours

7 a.m. to 5 p.m., Monday through Friday

 

After Hours

For urgent or next day requests, please call the IT Help Desk and a technician will record and forward your issue to our on-call support technician who will return your call within 30 minutes.

For all non-urgent issues, please use the Online Support Request. A help desk technician will follow up with you by the next business day.

 

General Information Required:

(Please have the following information available)

  • Follow up contact information
  • Description of problem or request, including any error messages if applicable
  • Location of equipment
  • EQ# of affected equipment (Property of SDCCD sticker located on District equipment)
  • Due Date for non-urgent requests (please allow a 3 day lead time)

Please be aware, some requests require approvals before the work can be scheduled.

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