Canvas Faculty Support

For any technical issues or troubleshooting regarding the Canvas, Learning Management System, the SDCCD Online Learning Pathways has compiled these resources to assist you in getting the support you need:

 

Contact Canvas Directly:

For technical assistance, the Canvas helpdesk staff are standing by 24/7 to assist you.

Faculty Support Hotline: 844-612-7422

or email:support@instructure.com

 

 

Finding Support Resources in Canvas

 
Screenshot of Canvas Navigational Menu.

You can locate the "Help" button on your Canvas Global Navigational Menu at the bottom. Once you select the Help Icon a list of Canvas Resources will appear containing all available Faculty and Student Support related assistance.

Faculty Support in Canvas

 
A screenshot of the Canvas Help options
  1. Guides and Resources available in the Canvas Guides will help troubleshoot technical issues in Canvas.
  2. Canvas Chat is a live messaging service where Faculty and Students alike can queue up to quickly chat with Canvas Help Desk Members.
  3. Direct assistance via the Canvas Phone Helpdesk is available 24/7.
  4. If your issue cannot be resolved by any of other options. Reporting a problem ticket will allow the next available Canvas Administrator troubleshoot the issue.

Registration and Login Issues

Login to Canvas: SDCCD Canvas Login Page

Upon completion of registration, you will receive an email with course login instructions a few days before the course starts.You may not until the first day of class.

Type your Username = 10-digit College Student Identification (ID number)
Type your Password = mmddyyyy (birthdate with no hyphens, slashes or spaces)

for example: 0009010101 (ID number used at registration)
                    06031980 (password for birthdate June 3, 1980)

For returning online students please use your current password to login.

Assistance from the SDCCD Online Learning Pathways

If you require further assistance with your Canvas issue and cannot find or receive help through any of the other options you can contact the staff of the SDCCD Online Learning Pathways Department to schedule an appointment to go over your technical issues:

Peter Tea
ptea@sdccd.edu

Chris Rodgers
crodgers@sdccd.edu

Trenton Tidwell
ttidwell@sdccd.edu

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