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Canvas Student Support

New update about logging into canvas (SSO)

Starting July 15th, Canvas will begin using the District’s single sign on (SSO).

SSO means that students will be able to use their SDCCD Email to sign into Canvas. SSO is part of a multi-phase ITS implementation project to streamline technology integrations and to strengthen cyber security for students, faculty, and staff. 

Getting access to Canvas, student email, and Microsoft 365 is as easy as 1-2-3:

  1. Enroll in classes at San Diego City, Mesa, Miramar and/or College of Continuing Education
  2. Within a day you will receive an email inviting you to setup your M365/Student Email account
  3. Login using your mySDCCD password and then setup your Multi Factor Authentication (MFA): 

    You can choose to use the Microsoft Authenticator App: 

Or authenticate using Text Messaging:

 

SSO FAQs

Will mysdccd, Canvas, and student email use the same login? 


After July 15, 2024, Canvas and Office 365 will have the same login. MySDCCD has a planned SSO date of Winter 2025. 

With sso, how do we reset our password?

Students can reset their own password. 

Where can students receive sso support? 

There are several resources for students. 

 

canvas support

For technical assistance, the Canvas helpdesk staff are standing by 24/7 to assist you.

Student Support Hotline: 844-612-7421

 

Finding Support Resources in Canvas

Screenshot of Canvas Navigational Menu.

You can locate the "Help" button on your Canvas Global Navigational Menu at the bottom. Once you select the Help Icon a list of Canvas Resources will appear containing all available Faculty and Student Support related assistance.

Student Support in Canvas

A screenshot of the Canvas Help options
  1. Guides and Resources available in the Canvas Guides will help troubleshoot technical issues in Canvas.
  2. Canvas Chat is a live messaging service where Faculty and Students alike can queue up to quickly chat with Canvas Help Desk Members.
  3. Direct assistance via the Canvas Phone Helpdesk is available 24/7.
  4. If your issue cannot be resolved by any of other options. Reporting a problem ticket will allow the next available Canvas Administrator troubleshoot the issue.

Login Issues

Login to Canvas:

SDCCD Canvas Login Page


Type your Username = 10-digit College Student Identification (ID number)
Type your Password = mmddyyyy (birthdate with no hyphens, slashes or spaces)

For example: 0009010101 (ID number)
                    06031980 (password for birthdate June 3, 1980)

In the event that you cannot reset your password or access your account you can contact Student Support: 1-844-612-7421

Assistance from the SDCCD Online Learning Pathways

If you require further assistance with your Canvas issue and cannot find or receive help through any of the other options you can contact the staff of the SDCCD Online Learning Pathways Department to schedule an appointment to go over your technical issues:

Peter Tea
ptea@sdccd.edu

Chris Rodgers
crodgers@sdccd.edu

Trenton Tidwell
ttidwell@sdccd.edu

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