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Canvas Faculty Support

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New update about logging into canvas (SSO)

Starting July 15th, Canvas will begin using the District’s single sign on (SSO).

SSO means that faculty and students will be able to use their SDCCD Email to sign into Canvas. SSO is part of a multi-phase ITS implementation project to streamline technology integrations and to strengthen cyber security for students, faculty, and staff. 

SSO FAQs

After July 15, 2024, Canvas and Office 365 will have the same login. MySDCCD has a planned SSO date of Winter 2025.

Yes, this is planned for Winter 2025.

  • On a college computer: Once you are signed into a college computer, hit the Control-Alt-Delete buttons. This will bring up the following options: Lock, Switch users, Sign out, Change a password, Task Manager, or Cancel. Select Change a password. You will first be asked to enter your “Current password”, followed by your new password, and then also to confirm that new password. Additional MFA validation may also be required.
  • On the Microsoft 365 Portal: Once you have logged in at www.office.com, click on the Settings icon in the upper-right corner, it looks like a circular gear. Click on "Change your password ->" in the Settings panel. You will first be asked to enter your “Old password”, followed by your new password, and then also to confirm that new password. Additional MFA validation may also be required.
  • Go to help.sdccd.edu"Report an IT Issue", or call the ITS Help Desk at 619-388-7000 to receive a temporary password directly from the IT department.

For faculty, please use the ITS Support Service Desk.

Student Resources:

Canvas Support

For technical assistance, the Canvas helpdesk staff are avaliable 24/7, contact Canvas Support using the Chat Feature or call 1-844-612-7422

Screenshot of Canvas Navigational Menu

You can locate the "Help" button on your Canvas Global Navigational Menu at the bottom. Once you select the Help Icon a list of Canvas Resources will appear containing all available Faculty and Student Support related assistance.

A screenshot of the Canvas Help options

  1. Guides and Resources available in the Canvas Guides will help troubleshoot technical issues in Canvas.
  2. Canvas Chat is a live messaging service where Faculty and Students alike can queue up to quickly chat with Canvas Help Desk Members.
  3. Direct assistance via the Canvas Phone Helpdesk is available 24/7.
  4. If your issue cannot be resolved by any of other options. Reporting a problem ticket will allow the next available Canvas Administrator troubleshoot the issue.

Online Learning Pathways can assist with getting your course enhanced with instructional design, technology, and Canvas, please open a support ticket.

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