FAQ for SDCCD O365

O365 Email

What is Clutter?

Microsoft has activated the Clutter folder by default in O365 accounts. Clutter is based on machine learning and relies on user behavior to identify and remove low-priority emails from the Inbox. For example, if a user consistently does not open messages from a specific sender, messages from that sender will be moved into the Clutter folder automatically. Users can review these messages at any time by opening the Clutter folder.

Unlike the Junk Email folder, which stores spam and obey the same rules for all account holders, the Clutter folder is for legitimate messages that are considered low-priority based on an individual user's behavior.

Information about how to train Clutter to filter messages more accurately or deactivate your account's feature is available on the Microsoft support site at support.office.com/en-us/article/Use-Clutter-to-sort-low-priority-messages-in-Outlook-7b50c5db-7704-4e55-8a1b-dfc7bf1eafa0.



How do I share documents with non-SDCCD colleagues?

For information on sharing documents from your ITS-supported O365 account with non-SDCCD colleagues and others that do not have ITS-supported O365 accounts, see the Share a document or folder by inviting people section of Microsoft's Share documents or folders in O365 (https://support.microsoft.com/en-us/office/share-sharepoint-files-or-folders-1fe37332-0f9a-4719-970e-d2578da4941c?ui=en-us&rs=en-us&ad=us) documentation.

NOTE: External users will need a Microsoft account, such as an Outlook.com, Hotmail.com, or XBOX Live account, to successfully access the SDCCD OneDrive for files you share with them.


How do I upload documents to OneDrive for Business?

The following Microsoft video will show you how to:

  • Upload one document
  • Upload multiple documents at the same time
  • Create a new document inside the Outlook Web App

Video: Add documents to OneDrive (https://support.microsoft.com/en-us/office/video-upload-files-and-folders-to-onedrive-for-work-or-school-45114744-6d42-45cd-8975-f9617819bdeb?ocmsassetid=va104109084&client=1&correlationid=3b8b4338-fed5-47fb-8f52-db0e555e637f&ui=en-us&rs=en-us&ad=us)


Can I edit documents within OneDrive?

You can edit files within OneDrive using the web app versions of Microsoft Office programs, including Word, Excel, PowerPoint, and OneNote. To open a file within OneDrive, click on the file name and choose "Edit Document" and then "Edit in Web App" from the top menu bar. When you share a document with another user, you can choose whether to give that user editing rights. OneDrive for Business will remember the ten most recent versions of edited documents.


Can I edit documents simultaneously with other people?

Using the online version of Microsoft Office, you can also collaborate and work on documents at the same time as your colleagues. See Microsoft's Use Office Online To Work Together in Office 365 documentation (https://support.microsoft.com/en-us/topic/use-office-for-the-web-to-work-together-in-microsoft-365-ff709b92-1c61-4c4b-8f8e-e2f65d2e0c1b?ui=en-us&rs=en-us&ad=us) for details.