How to use the Faculty Support Desk Form

How to submit form for canvas support

The SDCCD Faculty Support Desk Form assists with all Canvas-related questions.

For any Canvas Related issues or Support you can select the drop-down menu Online Learning Support (Canvas).

For guidance on how to submit our form for Canvas Support, feel free to watch our video below. 

You will be prompted to select from a variety of issues that will assist our Support Desk team with your specific Canvas related issue. The types of issues that our support team can directly support include:

• Canvas Support 
  For technical support such as how to create modules and assignments, insert pictures, troubleshooting or how to use Canvas, please log into Canvas and use the Help button to call or chat with Canvas. 
  
  This option requests instructional design support. 
  
  
• Development Shell Request
  Development shells are used to save an editable copy of your course. 
  
  
• Canvas LoginAssistance
  Unable to access Canvas. 
  
  
• Create, Add, Remove User in Canvas
  Request a new Canvas account or add/remove an existing user in Canvas.
  
  
• Third-Party LTI Integration Request
  LTI stands for Learning Tools Interoperability and is an integration standard for third party tools. Canvas supports LTI which allows third party tools to be integrated and used within Canvas. If you are requesting for an LTI installation, please be prepared to provide the following:
  
  *VPAT:

  In an effort to create an inclusive and provide an equitable learning environment for all students, we are requesting a VPAT.
  
  The Voluntary Product Accessibility Template (VPAT) is a document which evaluates how accessible a particular product is according to the Section 508 Standards. It is a self-disclosing document produced by the vendor which details each aspect of the Section 508 requirements and how the product supports each criteria.

  VPATs are used by buyers to determine how accessible a product is and where any potential deficiencies are. They are required by some buyers before a purchase is made. 

  
  *HECVAT:
  The HECVAT is a questionnaire framework specifically designed for higher education to measure vendor risk. Before you purchase a third-party solution, ask the solution provider to complete a HECVAT tool to confirm that information, data, and cybersecurity policies are in place to protect your sensitive institutional information and constituents' PII.
  
  
• Cross-List A Course Request
  Merge different courses into one course with multiple sections.

Overview: SDCCD Faculty Support Desk Form

The SDCCD Faculty Support Desk Form is intended to assist faculty with items related with Campus Solutions, flex, faculty forms, student evaluations requests etc. The various topics that our support team can address include:

• Attendance Roster
• Class Roster /Census Roster
• Flex Credit
• Logging in to mySDCCD
• Online Learning Support (Canvas)
• Setting a Preferred Name
• Submitting Grades
• Tenative Assignment Offers (TAO) /Faculty Assignment

For IT related issues such as:

• PeopleSoft password resets
• SDCCD email
• Office hardware and software (including Microsoft Office 365)

Please contact the IT Help Desk at ithelp@sdccd.edu or call (619) 388-7000.

For HR related issues such as:

• Payroll
• Timesheets
• Benefits Questions

Please contact Human Resources at sdccdhr@sdccd.edu.

How to Fill Out the Form

The Faculty Support Support Desk form has seven required fields needed to complete and submit the form for review.

The first six required fields include:

1. An email address so the support team can contact you or the person you are creating this ticket on the behalf of
2. Your first name
3. Your last name
4. A simple summary of the issue that you are experiencing. Depending on your response a series of knowledge base articles related to your response will appear. We recommend reviewing these knowledge base articles as an immediate solution may already exist for you.
5. Your 10-digit SDCCD Employee ID
6. Next you will need to choose your role from the following options:
   • Faculty
   • Staff
   • Supervisor
   • Dean

Finally, you will need to select your specific Help Topic for the seventh field. Depending on which item you choose from the dropdown menu, a specialized response form will appear. These forms will request information specific to the chosen help topic and you will have the option to create a detailed description of your issue along with the ability of uploading documents, files, and screenshots to best assist our team with troubleshooting your issue.

How to submit other Help Topic Forms

The following accordions will showcase the optional fields and steps needed to complete and submit the nine various help topic forms available.