Canvas Student Support

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New update about logging into canvas (SSO)

On July 15, 2024, the San Diego Community College District (SDCCD) will begin using what is called 'Single Sign On' or SSO for Canvas.

SSO means that students will use their SDCCD Email to sign into Canvas. SSO is part of a multi-phase ITS implementation project to streamline technology integrations and to strengthen cyber security for students, faculty, and staff. 

Steps to login to SDCCD Canvas starting July 15, 2024. 

  1. Setup your Student Email Address
  2. VIsit http//myapps.sdccd.edu
  3. Login using your student email and MySDCCD password
  4. Select and click on the Canvas AppCanvas logo

SSO FAQs

After July 15, 2024, Canvas and Office 365 will have the same login. MySDCCD has a planned SSO date of December 2025. 

- On a college computer: Once you are signed into a college computer, hit the Control-Alt-Delete buttons. This will bring up the following options: Lock, Switch users, Sign out, Change a password, Task Manager, or Cancel. Select Change a password. You will first be asked to enter your “Current password”, followed by your new password, and then also to confirm that new password. Additional MFA validation may also be required.

- On the Microsoft 365 Portal: Once you have logged in at office.com, click on the Settings icon in the upper-right corner, it looks like a circular gear. Click on "Change your password ->" in the Settings panel. You will first be asked to enter your “Old password”, followed by your new password, and then also to confirm that new password. Additional MFA validation may also be required.

Go to help.sdccd.edu and "Report an IT Issue", or call the ITS Help Desk at 619-388-7000 to receive a temporary password directly from the IT department.

There are several resources for students. 

- Student Email & Microsoft 365

Email support@student.sdccd.edu

Call 619-388-1140 

Canvas Support

For technical assistance, the Canvas helpdesk staff are standing by 24/7 to assist you.

Student Support Hotline: 844-612-7421

You can locate the "Help" button on your Canvas Global Navigational Menu at the bottom. Once you select the Help Icon a list of Canvas Resources will appear containing all available Faculty and Student Support related assistance.

1. Guides and Resources available in the Canvas Guides will help troubleshoot technical issues in Canvas.

2. Canvas Chat is a live messaging service where Faculty and Students alike can queue up to quickly chat with Canvas Help Desk Members.

3. Direct assistance via the Canvas Phone Helpdesk is available 24/7.

4. If your issue cannot be resolved by any of other options. Reporting a problem ticket will allow the next available Canvas Administrator troubleshoot the issue.

If you require further assistance with your Canvas issue and cannot find or receive help through any of the other options you can contact the staff of the SDCCD Online Learning Pathways Department to schedule an appointment to go over your technical issues:

Please reach out to the Online Learning Pathways Instructional Design Supervisor, Liesl Boswell - lboswell@sdccd.edu

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